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Company: | Royal Caribbean International |
Industry: | Cruise Line |
Country: | United States |
State/Province: | Florida |
City: | Miami |
Post Code: | 33132 |
Post Date: | 05/03/2024 03:30 AM |
Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: The Manager of Guest Communications is responsible for creating and distributing guest communications pre-cruise and onboard, with a goal of maintaining brand values, tone of voice and ultimately guest satisfaction. The focus of this role is to provide clear communication of travel requirements, itinerary modifications, and other pre-cruise or onboard guest communication needs. This role works closely with various departments (Deployment, Hotel Operations, Revenue, Sales, Marketing, Guest Port Services, Global Contact Centers, International Teams, Corporate Communications and Marketing teams, etc.) to ensure all guest messaging is timely, on brand, clear and focused. The manager will look for continuous improvement in the guest communication process and propose recommendations for more effective and efficient communication to guests and travel partners. This role will analyze data to identify actionable insights that will influence business decisions. A positive can-do attitude with a proactive and resolution-focused approach, while keeping the guest top-of-mind, is crucial to success. Lastly, the manager will assist with presentations and ensure all projects and initiatives are handled in a timely manner. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their leadership. Essential Duties and Responsibilities:
Qualifications, Knowledge & Skills:
We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. #LI-OH1 |
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